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Testimonials

What Our Customers are Saying
  • Good job all around
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    “Scott did a good job in testing the new furnace. He explained clearly on some other options and quoted us a price which we may consider in the future . reminded us of a CO2 monitor for safety which we purchased good job all around.”

    Barry D.

  • Very polite and courteous young men.
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    “Great guys . Very polite and courteous young men. Thank you both and keep up the excellent service.”

    Ted & Marg F.

  • Thanks for a good job.
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    “The furnace was looked at and quickly rectified.Thanks for a good job.”

    Kathy L.

  • We have always found Fox & Sons employees to be courteous, helpful and efficient.
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    “We have always found Fox & Sons employees to be courteous, helpful and efficient. Their workmanship is excellent. When our new air conditioner developed a leak it was replaced within days. Mike has been especially helpful ensuring we get the best fixtures for our needs. Thank you.”

    John & Shirley B.

  • They stand behind their work, are quick to respond, and very professional.
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    “I have dealt with Fox since 2007. Highly recommend. They stand behind their work, are quick to respond, and very professional.”

    Quail Ridge Homes R.

  • Ross went above & beyond
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    “Ross went above & beyond,very happy with all the work he did,could not of asked for more, Luke was very good at his job,happy with both.”

    Ray L.

  • Very satisfied with their work.
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    “Great service. I called on a Sunday and they booked me for Monday. Norm and Jessica were very professional and explained everything to me and gave me several good options to replace my existing hot water tank. The new tank looks great and works well. Very satisfied with their work.”

    Nick B.

  • Communication is so important and we appreciated that:-)
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    “Fred was very good at making an effort to call me back regarding the part he expected to receive earlier and explained what happened and that the part will now be coming from AB and it was installed as soon as it was received. Communication is so important and we appreciated that:-)”

    Fix Auto Vernon N.

  • They answered all our questions and went beyond the call of duty.
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    “Justin & the crew were all very helpful & professional. They all seemed to know their jobs and worked very well with each other. They answered all our questions and went beyond the call of duty. We would highly recommend Fox and Sons. Job well done. Thank You.”

    Ken K.

  • Great job!
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    “Trevor H. and Jessica P. were both professional and courteous about their work. They were also very careful to avoid any scrapes on my recently painted and papered walls. Apart from replacing my water heater they also discussed options and provided a quote for some future plumbing work. Great job!”

    Christian S.

  • Spencer is yet another great employee of Fox and Sons.
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    “Spencer is yet another great employee of Fox and Sons. His enthusiasm , knowledge and work ethic tells me what a well built company he works for.”

    Lori A.

  • I’m a believer and this company has saved my butt.
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    “I’m a believer and this company has saved my butt. I’m warm and cozy with all heating, gas fitting, plumbing and electrical in good working order thanks to their work. A big leap from when I moved into this house a few months ago.”

    Colleen N.

  • We were amazed.
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    “It's our pleasure to give Heath feedback on his professional workmanship. We were amazed. The neat and tidy work was done on time as specified in our contract and finished to our complete satisfaction. We have had our York system in place for approx. a year and a half. We are very pleased in the noticeable constant comfort and savings with our new heating/cooling/humidifier system.”

    Peter & Sharon H.

  • Fixed the problem speedily and explained what was wrong.
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    “We had Brent from Fox and sons out to fix our furnace, and I'd just like to say he was so pleasant and professional!! Fixed the problem speedily and explained what was wrong. Sylvanna the secretary was also very pleasant and helpful. Have had Fox and sons before , and can say the same for Justin, Heath, Pam, all of them. Will surely get them again if necessary.”

    A Local Customer

  • very prompt is phoning me the next day
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    “Sylvana was very prompt is phoning me the next day to set up an appointment. Brent was competent in his line of work that he was able to figure out the problem we were having.”

    A Local Customer

  • Very good service and took time to explain everything.
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    “Very good service and took time to explain everything. They were also very considerate about cleaning up as after they left you would never known that they were here. thanks again.”

    Joann M.

  • Justin was great, he was very quick to assess the problem with our Furnace, and was able to provide good , solid advice.
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    “Justin was great, he was very quick to assess the problem with our Furnace, and was able to provide good , solid advice, that helped us to make the choice to replace a very old Furnace, The installation team were very nice, they had our new Furnace installed and running the next day, thank you all.”

    TLM D.

  • The service from Fox & Sons was efficient and professional.
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    “The service from Fox & Sons was efficient and professional. The work was done well and in a timely manner. Thank you for taking the time to explain the details of the job so well.”

    Fox J.

  • Great work and thank you!
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    “Trevor H. and Jessica were so considerate, professional and reassuring! Having Fox & Sons come to our aid with the defunct hot water tank in our new move IMMEDIATELY was a great relief, and the work was done efficiently. We are so happy to have Fox & Sons as part of our home maintenance plan now, knowing that we can count on such excellent service with plumbing and gas furnace needs. The company was recommended to us, and we will do the same! Great work and thank you!”

    Deb M.

  • Thank you Fox Plumbing for excellent work. Extremely happy customer.
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    “I am absolutely ecstatic with my new bathroom. Norm, who did the renovation and plumbing was very knowledgeable in how to perform the removal of the tub and tiles, install a walk-in shower, plumbing involved, shower surround, glassdoors, etc. Norm left both the bathroom and working area in the garage clean and free of debris. Removal of tub, dry wall, boxes, was done. Thank you Fox Plumbing for excellent work. Extremely happy customer.”

    Heather T.

  • I would recommend Fox and Sons to everyone!
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    “Luke and Tyler were very respectful,friendly and helpful. They did a very professional job. I am very pleased with my new water heater. I would recommend Fox and Sons to everyone!”

    Janice G.

  • They did a great job of cleaning up before they left.
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    “Norm and Luke did an awesome job on replacing my main plumbing mast. They did a great job of cleaning up before they left. Norm ensured everything I needed was completed.”

    Sandra S.

  • Great guys and good work.
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    “Great guys and good work. They certainly helped to make a chilly situation bearable. Thanks.”

    Betty M.

  • From beginning to end we had a good experience.
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    “From beginning to end we had a good experience. From our initial visit with Brent to the installation of our new furnace by Boris and Jim, everything went smoothly. We are now very comfortable and confident that we can look forward to a cozy winter.”

    Sylvia P.

  • Other plumbing and heating businesses should see what they are doing and step it up.
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    “Fox and Sons are one of the best Plumbing, heating etc companies in Vernon, other plumbing and heating businesses should see what they are doing and step it up. Fox and sons will always be my first call, personally and for my business.”

    Darren B.

  • Job well done
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    “Employee very pleasant & courteous.. explained things well. Job well done”

    Doreen and Gordon E.

  • Excellent and timely service.
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    “Excellent and timely service. I would highly recommend your service based on the great job Scott did.”

    Loanne B.

  • EXCELLENT Company to do business with !! Great people and great service.
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    “EXCELLENT Company to do business with !! Great people and great service. They also have an awesome service plan that I signed up for. It has already saved us hundreds of dollars with work we got done.”

    Elaine Lee P.

  • We respect his honesty and opinion.
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    “This is the 2nd time Scott has been our Tech. We find him very helpful and takes time to explain what he is doing. We respect his honesty and opinion.”

    Gord G.

  • Brent was very helpful and did not pressure us to buy anything.
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    “Brent was very helpful and did not pressure us to buy anything. He was very customer orientated.”

    Diane and Russell P.

  • My experience with Fox & Sons was excellent.
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    “My experience with Fox & Sons was excellent. They arrived on time and knocked on the door to introduce themselves, did what was requested of them in a professional and timely fashion. They were (2 or 3 of them) very polite. I would recommend Fox to others in future. Thank you for the good work.”

    Shawne S.

  • Chris answered all my questions, explained all my options, and provided additional detailed information and advice when requested, and he did it all very respectfully.
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    “Chris answered all my questions, explained all my options, and provided additional detailed information and advice when requested, and he did it all very respectfully. I would definitely recommend him to others. Thanks for all your help Chris.”

    Donna P.

  • I was really pleased with the work that was done by all of your technicians.
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    “I was really pleased with the work that was done by all of your technicians. They installed the equipment for the heat pump, the air handler and all the duct work quickly and efficiently. They removed the sawdust as they went along and left everything neatly in place at the end of the job. Please give my thanks to every one of them for their excellent work. Good wishes.”

    Darryl A.

  • Very responsive.
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    “Very responsive. They even brought electric heaters to keep the tenants warm overnight before they came the next day to install the new furnace.”

    Peter K.

  • His star rating was an overall 10.
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    “I had Scott Service our furnace today (oct 19/17) and received excellent service. Also his post service was excellent. His star rating was an overall 10.”

    John I.

  • Knowledgeable and enjoyable to have service my furnace.
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    “Pleasant, informative, communicative employee. Knowledgeable and enjoyable to have service my furnace.”

    Sharon B.

  • It was a breath of fresh air (figuratively and literally) to work with your staff.
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    “As we said in our other review, it was a breath of fresh air (figuratively and literally) to work with your staff. We will be looking to you and yours again in the near future for help in other projects. Please feel free to copy our other review and use it at your discretion.”

    Stephan B.

  • Prompt friendly service.
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    “Prompt friendly service. Chris completed the service in a timely manner and briefed us on the status of our system.”

    Randy E.

  • The service we received, as we've come to expect, was excellent.
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    “The service we received, as we've come to expect, was excellent. We highly recommend Fox & Sons.”

    Gary R.

  • He knew what he was doing and explained everything that was taking place. Very professional guy.
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    “Fred is a very nice person. He knew what he was doing and explained everything that was taking place. Very professional guy. Thanks again.”

    Jerry C.

  • Everything from the first contact with Fox and Sons to the handshake after job completion was first class.
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    “My apologies for the delay in sending out my review,got busy and didn't get back to the computer for two days. Everything from the first contact with Fox and Sons to the handshake after job completion was first class.The technician(Scott) was very informative,honest and professional and also a great guy.He not only diagnosed correctly and repaired the problem but also helped me take care of a minor electrical issue on his own time.Would highly recommend Fox and Sons to all I know who needed such service.I was actually recommended to you from another Heating and Plumbing outfit that was scaling back their workload. Great service,great attitudes, right from making the appointment on down,just a pleasure to deal with. Thank you all”

    Stephen G.

  • I had a great experience with Fox and Sons right from the beginning.
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    “I had a great experience with Fox and Sons right from the beginning. Terry was very informative and told me exactly what I needed. Which was much better than I had thought. Norm went above and beyond installing my hot water tank. It was in a difficult area to get at. Very friendly and professional. Scott fixed up my furnace. Explained everything to me and helped me fill out my fortis rebate sheet. Again...very friendly and professional. Good sense of humor too. I would definitely use this company again.”

    Barb R.

  • Great teamwork by Fox and Sons on the installation of a new boiler system in my home.
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    “Great teamwork by Fox and Sons on the installation of a new boiler system in my home. With Fred providing his experience and expertise on the boiler and Norm aptly handling the plumbing and gas fitting the installation went well. I would hire this company again without question. Thanks again for the great work, Colleen N.”

    Colleen N.

  • Terry, our service man not only serviced our furnace, but checked over our air conditioner as well and recommended it be cleaned.
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    “Terry, our service man not only serviced our furnace, but checked over our air conditioner as well and recommended it be cleaned. We were thankful for that as we like to keep everything running as well as possible.”

    Judy R.

  • Very knowledgeable technicians and good workmanship.
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    “Very knowledgeable technicians and good workmanship- cleared up work site very well. Given all the options to choose from to complete work.”

    Frank H.

  • We were very happy with our service.
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    “We were very happy with our service. It was quick and efficient and they were professional and friendly.”

    Rebecca F.

  • He was on time and professional and left the room in as good or better condition as he found it in.
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    “Chris put a new water heater in our home. He was on time and professional and left the room in as good or better condition as he found it in. Overall pleased with job.”

    Cory S.

  • He was very efficient in the job he had to do.
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    “He was very efficient in the job he had to do. He cleaned his work area very well. Fox and sons are lucky to have him on their team. I will definitely call him back if i need any plumbing work done thanks for a job well done”

    Dan D.

  • It is refreshing to know there is still a company out there that you can trust
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    “It is refreshing to know there is still a company out there that you can trust and feel secure that their work is done right and they stand behind it.”

    Darrell O.

  • We always feel confident in using Fox and Sons.
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    “We always feel confident in using Fox and Sons. We feel we are treated fairly and don't feel that we are gouged $ wise (unlike some other companies we have used in Vernon). We also feel the employees are efficient, competent, timely and easy to talk to. Overall a very efficient, friendly company. We will not hesitate to use Fox & Sons in the future and will recommend them to friends.”

    Art K.

  • Brent is very pleasant and professional.
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    “Brent is very pleasant and professional . Was here on time and dealt with fixing our air conditioner. Why I would write this review is he dealt with a situation that had gone sideways and had the potential to become very ugly. At the beginning of the day my confidence in Fox was at a low. At the end of his visit everything was fixed .”

    Rob M.

  • Fantastic service.
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    “Fantastic service. I got my questions answered, a plan is in place and he even suggested ways for me to save money and helped me do it. It truly is a unique experience these days to have a company put what's best for me ahead of their bottom line. Thank you Justin.”

    Trudy A.

  • Brent was outstanding at his job - very complete and I was happy with his quote.
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    “Your receptionist that I talked to by telephone was very good. Brent arrived on time only a couple of days after I requested a quote, and right on time with our pre-arranged appointment. Brent was outstanding at his job - very complete and I was happy with his quote and ideas to improve my HVAC system. I am getting another couple of quotes and will get back to you to in a week or so. Thanks for your service.”

    MacAulay Leon D.

  • Very personable and helpful service.
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    “Very personable and helpful service man in Brent. Re-programming my thermostat was great, although I may need his help again when it is time to switch to air conditioning. Look forward to furnace servicing in the Fall.”

    Bunny V.

  • I could not have been more happy with the service, product, warranty, installers and competitive pricing
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    “I could not have been more happy with the service, product, warranty, installers and competitive pricing. The 4 installers were great and kept me with up to date with information as the work was being completed.”

    Phil C.

  • Scott was polite, friendly, efficient and thorough.
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    “Scott was polite, friendly, efficient and thorough. In his booming voice, he explained what needed to be done and what my options were.”

    Alfred H.

  • Amazed at how quickly you were able to dispatch Brent, for our furnace emergency.
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    “Amazed at how quickly you were able to dispatch Brent, for our furnace emergency. We felt confident in the work he was performing, and pleased with the clear explanations of his work and findings. Brent was very friendly and professional. We would definitely use your services again in the future, and recommend Fox & Sons to friends and family. Thanks!”

    Angela K.

  • I felt very at ease with you here.
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    “I felt very at ease with you here. I could do my own thing and not feel anxious about your presence. You were the example of a gentleman and very polite. Talking with you about the job at hand or everyday subjects was easy. Thank you so much. We hope you don't have to come back for a very long time... Chuckles”

    Glenn and Diane D.

  • Expert service, professional, courteous, polite, on time and reasonably priced compared to other quotes I received.
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    “Expert service, professional, courteous, polite, on time and reasonably priced compared to other quotes I received. I was spoken to as a person-not using industry lingo. I felt at ease and confident I had made the right choice with Fox and Sons.”

    Monica L.

  • I was very impressed with this service and will recommend this company.
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    “Justin was prompt, polite, efficient and effective with servicing my air conditioner. Telephone calls and emails monitoring the arrival,of the technician kept me in the loop. I was very impressed with this service and will recommend this company.”

    Irene H.

  • Great service and done with a friendly smile.
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    “Great service and done with a friendly smile. I was not home but my husband said he was very thorough and very pleasant.”

    Nancy V.

  • He was incredibly professional, polite, knowledgeable and he even took the time to pet my dog to make him feel comfortable with him in the house.
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    “My family and I suffered carbon monoxide poisoning, it was an incredibly scary situation due to a faulty hot water tank. The next day we called Fox and Sons and they sent Normand to help us figure out the cause. He was incredibly professional, polite, knowledgeable and he even took the time to pet my dog to make him feel comfortable with him in the house. Normand and the Fox team made a very scary/stressful situation a lot better and I feel comfortable being in my home again. The response was also excellent, called them and they came out the same day and next day we were back up and running with hot water. I would recommend Normand and the Fox team to anyone looking for help. Very satisfied customer and will definitely be calling them back for other HVAC needs. Thank you Normand!”

    Brad C.

  • I was more than satisfied with the whole process of getting work done by Fox and Sons.
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    “I was more than satisfied with the whole process of getting work done by Fox and Sons. From the quote process to the work done, everything went smoothly and efficiently.”

    Karen M.

  • Heath And Boris were very professional in their work and did a very clean job of installing our air conditioner unit.
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    “Heath And Boris were very professional in their work and did a very clean job of installing our air conditioner unit. Also your electrician was top notch. Would recommend you business to those indeed of furnace or air conditioner.”

    Dave G.

  • It's our pleasure to give Heath feedback on his professional workmanship. We were amazed.
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    “Fox and Sons, Vernon, B.C. It's our pleasure to give Heath feedback on his professional workmanship. We were amazed. The neat and tidy work was done on time as specified in our contract and finished to our complete satisfaction. We have had our York system in place for approx. a year and a half. We are very pleased in the noticeable constant comfort and savings with our new heating/cooling/humidifier system. Peter and Sharon H”

    Sharon H.

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